We have a long history of establishing and working with residents groups as employees and as consultants:

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• Establishing a group of residents groups within a large organisation, formulating and obtaining agreement to the management structure involved.

• Undertaking consultation over LSVT, including the awareness campaign, information and participation processes.

• Undertaking S20 consultation with regard to variable service charges and general consultation over contract procurement.

• Worked with residents alongside staff in the specification of works and services prior to tendering and managed tender evaluation with resident and staff groups.

• Reviewing processes including design, delivery and reporting on a tenants' focus group that obtained frank and constructive feedback to inform policy and service development.

• Analysis of the cost of resident involvement and community investments across a group of associations, managing the interpretation of the terms and forming recommendations to improve uniformity.

• A review of resident involvement mechanisms within an association to streamline the process and remove elements that were repetitive and obstructed the timely implementation of new initiatives.

• Managing joint staff/resident/board member review groups